FAQs
Frequently Asked Questions
Welcome to JCVW's FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.
What size bandana should I get?
Over-the-collar/slip-on bandanas can be worn by slipping your dog's collar through the opening between the front and the back of the bandana, and then clipping the collar around your dog's neck. These bandanas do not tie around the neck, and will require a collar to be worn. The bandana should cover approximately 1/2-2/3 of your dog's collar. If your dog is between sizes, just pick the size that'll meet your 'preferred' look on him/her by basing it off the drop length. Custom sizing is also available! Just shoot us a message and we will make it happen.
What is your return policy?
We want you to be thrilled with your JCVW products!! If something doesn't meet your expectations, or you need to exchange it for a different size, please contact us so that we can make it right.
To be eligible for a return or exchange your item must be unused, unwashed, and in the same condition in which you received it.
- Returns received within 30 days of original ship date will be refunded in full, minus shipping charges.
- We cannot accept returns after 30 days, or on custom/personalized items.
How long until my order is ready?
Current processing time is approximately 3-5 business days.
Where do you ship to?
Everywhere! Orders are accepted both domestically and internationally. We have currently shipped to 48 U.S. states and 7 different countries internationally. Check out our interactive Sales Map on the "About" page to see where!
Do you take custom orders?
Yes! If you're looking for something specific that's not already on our website, please use the "Contact" page to message me about it. You can also reach out to me on Instagram and I will respond as soon as I can.
Didn't find what you were looking for? Feel free to contact us at any time!